Terms of Service

Overview

This website is operated by Courier Vault. Throughout the site, the terms “we”, “us” and “our” refer to Courier Vault.

By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service, including any additional terms, conditions, policies, and notices referenced here or available by hyperlink.

These Terms apply to all users of the website, including browsers, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.

1. Website Information

Website Name: Courier Vault
Website URL: couriervault.co.uk
Company Name: courier vault
Company Number: 
Business Address: 
Email: info@couriervault.co.uk
Phone: 01302 456718

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, region, or place of residence, or that you have given us consent to allow any minor dependants to use this website.

You must not use our products or services for any illegal or unauthorised purpose.

You must not transmit any worms, viruses, malicious code, or anything that may damage, interfere with, or disrupt the website.

A breach of these Terms may result in immediate termination of your access to our services.

3. Products and Services

Courier Vault sells secure parcel boxes and related home delivery protection products.

We aim to present our products as clearly and accurately as possible, including product descriptions, images, specifications, prices, and availability.

However, we cannot guarantee that all product images, colours, measurements, finishes, or details will display exactly the same on every device or screen.

Product dimensions, weights, colours, materials, finishes, installation requirements, and suitability should be checked carefully before ordering.

4. Purchases and Payment

When you place an order through our website, you agree to provide current, complete, and accurate purchase, billing, and delivery information.

You confirm that you have the legal right to use the payment method provided.

We may use third-party payment providers to process payments securely. By submitting your payment information, you allow us and our payment providers to use that information for the purpose of completing your purchase.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

• Product availability
• Incorrect pricing
• Incorrect product information
• Suspected fraud
• Unauthorised or illegal activity
• Delivery restrictions
• Errors in your order details
• Errors on our website

If your order is cancelled after payment has been taken, we will refund you using the original payment method where appropriate.

5. Prices and Availability

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue products at any time.

We do our best to keep product availability updated, but stock levels may change. If a product becomes unavailable after you place an order, we will contact you to discuss the next steps, which may include waiting for restock, choosing an alternative product, or receiving a refund.

6. Delivery

We currently deliver to the UK mainland.

Additional delivery charges may apply for offshore, remote, or non-mainland regions, including but not limited to:

• Channel Islands
• Isle of Wight
• Isle of Man
• Scilly Isles
• Scottish Highlands
• Scottish Islands
• Northern Ireland

Delivery times are estimates only and may vary due to courier delays, weather, transport issues, stock movement, or circumstances outside our control.

For full delivery information, please read our Shipping Policy.

7. Returns, Refunds, and Cancellation Rights

Your rights to cancel, return, or request a refund are explained in our Returns & Refund Policy.

For most online orders, UK customers must be told they can cancel up to 14 days after the order is delivered without giving a reason.

If goods are faulty, not as described, or do not do what they are supposed to do, customers may be entitled to a refund, repair, or replacement.

Nothing in these Terms affects your statutory rights.

8. Accuracy of Information

We are not responsible if information on this website is not accurate, complete, or current.

The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without checking more complete or up-to-date information.

We may update, change, or remove content from the website at any time, but we are not obligated to update all information.

9. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website or in our service that contains typographical errors, inaccuracies, or omissions.

These may relate to product descriptions, pricing, promotions, offers, delivery charges, delivery times, availability, or product details.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, including after you have submitted your order.

This does not affect your statutory rights.

10. Product Suitability

Courier Vault products are designed to help provide a safer and more organised place for everyday parcel deliveries.

However, we do not guarantee that every courier will use a parcel box, or that every parcel type will be suitable for delivery into a parcel box.

Some deliveries may require a signature, ID check, direct handover, or specific delivery process.

You are responsible for checking whether the product is suitable for your property, delivery habits, available space, and intended use before purchasing.

We do not guarantee that any product will prevent all theft, loss, damage, weather exposure, or delivery issues.

That sentence matters. Do not overpromise security. You are selling protection, not magic.

11. Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers, courier services, or other external services.

We are not responsible for the content, accuracy, policies, practices, or availability of third-party websites or services.

You should read the terms and privacy policies of any third-party services you use.

12. Promotions and Offers

Any promotions, discounts, competitions, or special offers may be subject to additional terms.

We reserve the right to change, suspend, or withdraw promotions at any time.

If a promotion has its own terms and those terms conflict with these Terms of Service, the promotion-specific terms will apply.

13. Intellectual Property

All content on this website, including text, images, graphics, logos, icons, product descriptions, layout, design, branding, and other materials, belongs to Courier Vault or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit any part of the website or its content without our prior written permission.

The Courier Vault name, branding, and visual identity may not be used in connection with any product or service without our permission.

14. User Comments, Reviews, and Submissions

If you send us comments, reviews, feedback, suggestions, images, or other submissions, you agree that we may use, edit, publish, or share them where appropriate, including for customer service, website improvement, marketing, and product development.

You must not submit anything unlawful, abusive, defamatory, misleading, obscene, threatening, or harmful.

You must not submit content that infringes another person’s rights.

We reserve the right to remove or refuse content that we consider inappropriate.

15. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please also read our Cookie Policy for information about how cookies may be used on our website.

16. Prohibited Uses

You must not use our website or services:

• For unlawful purposes
• To violate any laws or regulations
• To infringe our intellectual property rights or the rights of others
• To submit false or misleading information
• To upload or transmit viruses or malicious code
• To collect or track personal information of others
• To interfere with the security of the website
• To spam, phish, scrape, crawl, or exploit the website
• To harass, abuse, insult, harm, defame, intimidate, or discriminate against others
• To attempt unauthorised access to our systems, accounts, or data

We reserve the right to terminate your use of the website or services if you breach these prohibited uses.

17. Disclaimer of Warranties

We do not guarantee that the website will be uninterrupted, secure, error-free, or available at all times.

The website and services are provided on an “as available” basis.

We do not warrant that the website will meet all your expectations or that any errors will be corrected immediately.

This does not affect any rights you may have under consumer law.

18. Limitation of Liability

To the fullest extent permitted by law, Courier Vault and its directors, employees, suppliers, partners, contractors, or affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

This section needs to stay balanced. If it sounds like you are trying to remove legal rights, it becomes a trust killer.

19. Indemnification

You agree to indemnify and hold harmless Courier Vault, its directors, employees, suppliers, partners, contractors, and affiliates from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

20. Termination

We may suspend or terminate your access to our website or services if you breach these Terms.

The obligations and liabilities incurred before termination will survive the termination of this agreement where appropriate.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

If you live in Scotland, Northern Ireland, or another part of the UK, you may also have rights under the laws applicable in your location.

22. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page.

It is your responsibility to check this page periodically for changes.

Your continued use of the website after changes are posted means you accept those changes.

23. Contact Us

If you have any questions about these Terms of Service, contact us below.

Website Name: Courier Vault
Company Name: courier vault
Company Number: 
Business Address: 
Email: info@couriervault.co.uk
Phone: 01302 456718

Customer Service Opening Hours:
Monday to Friday: 9:00am to 6:00pm
Saturday and Sunday: Closed

We aim to respond to customer service enquiries within 24 to 48 hours during working days.

Please note: Our office or mailing address is not a returns address. Do not send returns to this address. We will provide the correct return address once your return has been approved.