SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
SECURE PARCEL BOXES FOR UK HOMES
FREE UK MAINLAND DELIVERY
Here are the most common questions about placing an order with Courier Vault.
Yes. Once your order has been placed, you should receive an order confirmation email.
This confirms that we have received your order and that it is being processed.
If you do not see the email shortly after ordering, please check your junk or spam folder.
There are a few common reasons this can happen:
If you cannot find your confirmation email, contact us and we'll help check it for you.
Email: support@couriervault.co.uk
Phone: 01302 456718
Some couriers may need a contact number to help with delivery, especially for larger or heavier items.
We may also use your phone number if there is an issue with your order, delivery address, or delivery arrangement.
Your phone number is used for order and delivery purposes only.
Yes. Courier Vault uses secure checkout technology to help protect your payment and personal details.
Payment information is processed securely through trusted payment providers. We do not store your full card details.
Orders placed before 2:00pm GMT, Monday to Friday, will usually begin processing the same business day.
Orders placed after 2:00pm GMT, on weekends, or on UK bank holidays will usually be processed the next business day.
Order processing usually takes 1 to 3 business days.
Contact Courier Vault and we'll help check it for you.
We currently deliver to the UK mainland.
Additional delivery charges may apply for offshore or remote domestic regions, including:
If your address is outside the UK mainland, please contact us before placing your order so we can confirm whether delivery is available and provide a delivery quote.
No. At the moment, we only deliver within the United Kingdom.
We offer free shipping on UK mainland orders, unless stated otherwise on the product page or at checkout.
Additional charges may apply for offshore, remote, or non-mainland UK delivery areas.
Any delivery charges will be confirmed before your order is processed.
Orders are usually processed within 1 to 3 business days, Monday to Friday.
Orders placed after 2:00pm GMT, during weekends, or on UK bank holidays will usually be processed the next business day.
Estimated delivery is usually 3 to 7 business days after dispatch.
Delivery times are estimates and may vary because of courier delays, weather, transport issues, stock movement, or other circumstances outside our control.
For the most accurate information, check the product page before placing your order.
No. We cannot deliver to PO Boxes.
Because parcel boxes can be large or heavy, we need a full physical delivery address.
No. The courier or delivery method will be selected based on the product, delivery address, size, and weight of your order.
Customers cannot currently choose a specific courier.
Once your order has been dispatched, you should receive tracking details by email where tracking is available.
This may include:
Please check your spam or junk folder if you do not receive the email.
Tracking links may take some time to become active after dispatch.
Use the tracking link or tracking number sent to your email after dispatch.
If your tracking has not updated for more than 6 calendar days, contact us and we'll help check the status.
Many couriers will use a parcel box if it is clearly visible and your delivery instructions are simple.
However, courier behaviour can vary depending on the courier company, driver, parcel type, and delivery rules.
For best results, place the parcel box somewhere easy to see and add clear delivery instructions when ordering online.
Example:
"If no answer, please leave parcel in the secure parcel box by the front door."
Place it somewhere couriers can easily see and access.
Good locations include:
Avoid placing it in hidden areas where couriers might not notice it.
Here are the most common questions about returns, damaged items, and refund support.
Please read our Returns & Refund Policy for full details.
You can also contact us directly:
Email: support@couriervault.co.uk
Phone: 01302 456718
If your item arrives damaged, defective, or incomplete, contact us as soon as possible and preferably within 30 days of delivery.
Please include:
Do not throw away the packaging until we have reviewed the issue.
You may be able to return your order under our Returns & Refund Policy, provided it meets the return conditions.
For standard change-of-mind returns, the item should be unused, not installed, not damaged, complete, and returned in its original packaging where possible.
Because parcel boxes can be large or heavy, return costs may be higher than standard parcel returns.
Always contact us before sending anything back.
Do not send returns without contacting us first.
If your return is approved, we will provide the correct return address and return instructions.
Our office or mailing address is not automatically a returns address.
Contact Courier Vault before sending anything back and we'll guide you through the next step.
You can contact us using the details below:
Monday to Friday: 9:00am to 6:00pm
Saturday to Sunday: Closed
We aim to respond within 24 to 48 hours during working days.
Choosing the right parcel box should feel simple.
If you are unsure about size, delivery, returns, or whether a product suits your home, contact us before ordering.